International Florist delivering flowers and gifts worldwide

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Delivery and Guarantee


Our 100% Satisfaction Guarantee

At LARKFIELD FLOWERS®, we guarantee that your floral arrangement will stay fresh for days. We further guarantee your 100% satisfaction on all floral and gift items. If you are not completely satisfied, contact us by taking advantage of any of these convenient methods:

  1. Call us toll free at 1-631-848-1156.
  2. Connect to our customer service fax hotline at 1-631-848-1156 and an associate from Larkfield Flowers will contact you as soon as possible .
  3. Drop us a line and write us and an associate will contact you within 12 hours.

Floral Delivery Information -- via our Florist Network

Fresh floral items including floral arrangements, roses, plants, and some gift baskets are delivered via select local florists. These items are available for same day delivery, if requested, provided your order is placed by 12:30 PM in the recipient's time zone. Weekend delivery is also available to a majority of locations. Accurate and complete information on your order will ensure the timely delivery of your selection. A service charge of $7.99 to $19.99 will be added to all orders placed online.

Gift Delivery Information

Several gift items including plants, gift baskets, and decorative items will be delivered via our Florist Network. Our standard delivery method is 2nd Business Day , unless otherwise noted in the product description. Overnight and Saturday delivery is also available for an additional charge. Please note that these items can only be delivered within the Continental United States, which excludes Alaska and Hawaii.

  • All orders received before 12:30 PM EST can be shipped on the day the order is received.
  • Orders received after 12:30 PM EST can be shipped on the day after the order is received.
  • Orders received on Saturday or Sunday will be shipped on Monday.
  • Perishable products can only be shipped from Monday through Thursday. Orders placed on Thursday, after 12:30 PM EST, will be shipped on Monday for arrival on Wednesday.

Overnight delivery is available for an additional $7.00.*
Saturday delivery is available for an additional $10.00.

* Note: If you select a delivery date that requires overnight delivery, we will automatically add that to your service charge.

Our Substitution Policy

To make our Substitution Policy simple, we follow these important steps; get it there on time and make it fresh and beautiful.

1)Get it there on time:

  • If our florist is out of a particular decorative element, i.e. a specific basket, vase, plush, etc., the florist may substitute a similar element of equal or greater value.

2) Make it fresh and beautiful:
  • We select the most creative florists to be on our team who professionally recreate our designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our florists paying careful attention to overall shape, size, style, and color combinations.

  • Our florist will use only the freshest flowers, and so will make substitutions depending on seasonal and regional availability.

  • In single-variety arrangements only, variety will take preference over color. For instance, if a florist is out of “yellow tulips,” they will substitute another color of tulips, not another yellow flower.

International Delivery Information -- Non-Holiday

LARKFIELD FLOWERS can deliver floral items anywhere in the world through a number of international affiliations. If you are interested in sending flowers to a country other then the United States, rest assured that if anyone can get it there -- LARKFIELD FLOWERS can! Please call us at 1-631-848-1156 to speak with an international customer service associate or drop us a line and write us and we will gladly assist you. If you are calling from outside the United States, you can use email via your Internet connection.

Delivery: Due to the various time zones between the US and other continents, same day delivery is not available. Your order is guaranteed for delivery within 3 business days.

About Your Floral Order: Local customs and traditions will be taken into consideration when preparing your floral arrangement in order to ensure that it is most appropriate given the occasion. Please note that the delivery of flowers in a box are very much an American custom -- as are mylar balloons. The price of floral products may vary from country to country.

Service Charge: An additional $12 will be added to your service charge to cover the international relay fee required to fulfill your order if it is being sent outside of the US or Canada. This will bring your total service charge to $19.99.

Pricing: All product prices are presented in U.S. dollars. The prices quoted are intended to provide you with an estimate of how much it will cost to fulfill that particular style of arrangement. These prices may vary based on currency exchange rates. Our International Florists Network will fill your order to value. In the event that we cannot fulfill your order for the designated amount, you will be notified via telephone or e-mail.

Holiday Delivery Information

The nature of the floral business is one which is extremely time sensitive and dependent upon major holiday periods. These holiday periods include Thanksgiving, Christmas, Valentine's Day, Secretaries Week, Easter and Mother's Day. While we are pleased to offer our customers same day delivery on orders placed as late as 12:30 PM in the recipient's time zone on a regular non-holiday day, the high level of volume we handle during holiday weeks prevents us from doing so.

During these peak holiday periods, the volume of floral and gift orders being delivered by our fulfilling florists often causes us to "cut-off", thereby ceasing to accept any additional orders for guaranteed holiday delivery. Traditionally, we have had the latest "cut-offs" in the industry--and do so on a holiday by holiday basis to ensure your 100% satisfaction.

Payment and Sales Tax Information

LARKFIELD FLOWERS accepts all major credit cards including American Express, Diners Club, Discover Card, MasterCard, and VISA.

LARKFIELD FLOWERS collects sales tax based on the current New York State rate of 8.25 %.

Service Charges

All florist-fulfilled orders being delivered within the U.S. and Canada will be assessed a $7.99 service charge. Floral orders being delivered outside the U.S. and Canada will be assessed a service charge of $7.99 plus an additional $12 international relay fee, bringing the total service charge to $19.99.

  • If sending more than one florist-fulfilled gift to the same location, only one service charge will be assessed.

  • When ordering both a florist-fulfilled gift and a direct-shipped gift to the same address on the same delivery date, the service charge applied to the order will be the lesser of the following 2 scenarios:

    1. the total merchandise shipping charge (see chart shipping below)

      or

    2. the $7.99 service charge for the florist-fulfilled gift plus the shipping charge for the direct-shipped gift.

Shipping Charges

All direct-shipped gifts (specialty gifts, candles, gardening accessories, etc.) can be delivered Ground, Overnight or 2nd Business Day Air (depending on the type of gift selected) and are assessed a shipping charge ranging from $7.99 to $44.99 based on the following:

Cost of Product Service Charge
Up to $29.99   $ 7.99
$30.00 to $49.99   $ 14.99
$50.00 to $74.99   $ 17.99
$75.00 to $99.99   $ 18.99
$100.00 to $149.99   $ 21.99
$150.00 to $174.99   $ 23.99
$175.00 to $199.99   $ 25.99
$200.00 to $249.99   $ 29.99
$250.00 to $299.99   $ 34.99
$300.00 to $349.99   $ 39.99
$350.00 and up   $ 44.99

Overnight delivery is available for an additional $7.00*.
Saturday delivery is available for an additional $10.00.
*Note: If you select a delivery date that requires overnight delivery, we will automatically add that to your service charge.


Contacting Us

LARKFIELD FLOWERS is accessible Monday thru Saturday 9 AM to 5 PM Eastern Time , 6 days a week for your convenience. You may contact us as follows:

  • Call us toll free at 1-631-848-1156.
  • Connect to our customer service fax hotline at 1-631-848-1156 and an associate from Larkfield Flowers will contact you as soon as possible .
  • Drop us a line and write us and an associate will contact you within 12 hours.
    Corporate Office:
    240 Elwood Road
    East Northport, New York 11731
    (631) 848-1156




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